ChatSync AI

Privacy Policy

Last updated: 2 November 2026

ChatSync AI ("ChatSync AI", "we", "us") provides AI sales assistants for online shops in Bangladesh. Shop owners connect their Facebook Pages so an AI agent can answer customer messages, and they manage products, orders, delivery and confirmation calls in one place. This policy explains what data we handle, why, who we share it with and how you can delete it.

1. Who this policy covers

  • Business users — shop owners and their staff who use the ChatSync AI dashboard.
  • Customers — people who message a business's Facebook Page or place an order with a business that uses ChatSync AI. For customer data the business is the controller and ChatSync AI processes it on the business's behalf.

2. Data we collect

  • Business information you enter: business name, logo, phone, address, products, prices, AI agent instructions (system prompts) and settings.
  • Facebook Page data, only after you log in with Facebook and choose which Pages to connect: Page ID, Page name, profile picture, follower count and a Page access token.
  • Messenger conversations on connected Pages: the customer's Page-scoped ID, the text of their messages, photos they send, and the replies sent by the AI agent.
  • Order information entered by the business: customer name, phone number, email (optional), delivery address, products, amounts, order status and courier tracking details.
  • Integration credentials you provide (for example Facebook App ID, AI provider, courier, calling or email keys). These are used only to run the integrations you turn on.
  • Technical data such as basic server logs needed to keep the service secure and working.

3. How we use Facebook data

We request these Facebook permissions and use them only for the purposes below:

  • pages_show_list — to show you the list of Pages you manage so you can choose which ones to connect.
  • pages_manage_metadata — to subscribe your connected Pages to message notifications (webhooks) so new messages reach your AI agent.
  • pages_messaging — to send replies from your AI agent to customers who message your Page, within Messenger platform rules.
  • pages_read_engagement — to read basic Page information such as the Page name, picture and follower count shown in your dashboard.

We do not use Facebook data for advertising, we do not sell it, and we do not use it to build profiles of people across other services. We do not access personal Facebook profiles, friends lists or posts.

4. How we use all data

  • To answer customer messages with the AI agent the business configured, using the business's products and instructions.
  • To create and manage orders, invoices, courier parcels, confirmation calls and order emails requested by the business.
  • To keep the service secure, prevent abuse and fix problems.

5. Who we share data with

We share only the data needed for a feature the business has turned on:

  • Meta (Facebook/Messenger) — to receive messages and send replies on connected Pages.
  • AI provider chosen by the business (OpenAI, Anthropic Claude or Google Gemini) — the conversation text, photos, product list and agent instructions are sent to generate a reply, under the business's own API key and that provider's terms.
  • Steadfast Courier — recipient name, phone, address, cash-on-delivery amount and invoice, to book and track parcels.
  • Twilio and Cartesia — customer phone number and the confirmation message, when the business uses automatic confirmation calls.
  • Email delivery — order confirmation and order alert emails are sent from notify.chatsyncai.com.
  • Hosting and database providers that store data for us under confidentiality and security obligations.
  • Authorities, when required by Bangladeshi law.

We never sell personal data.

Facebook Pixel on our website. On our public pages (not inside the dashboard) we may use the Meta (Facebook) Pixel to measure visits and the results of our own Facebook ads. It sends Meta technical data such as the page visited, browser type, IP address and Meta cookies. It is switched off for visitors in the EU, EEA, UK and Switzerland. You can block it with your browser's cookie or tracking settings, or manage ad preferences in your Facebook account; contact support@chatsyncai.com with any question.

6. Data retention

We keep data only as long as needed to provide the service. When a business disconnects a Page, removes the app from Facebook, or asks us to delete its data, we delete the related Page tokens, conversations and settings within 30 days, except where the law requires us to keep records longer.

7. Deleting your data

You can ask us to delete your data at any time. See our Data Deletion Instructions, or email support@chatsyncai.com. Customers of a shop can contact that shop or us directly.

8. Security

Data is sent over HTTPS. Page tokens, conversations and integration keys are stored on our servers with access limited to the service itself. Messages from Facebook are accepted only when they carry a valid signature from Facebook.

9. Children

ChatSync AI is a business tool and is not directed to children under 13. We do not knowingly collect data from children.

10. Changes

We may update this policy. The "Last updated" date shows the latest version; important changes will be announced in the dashboard.

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